> For the complete documentation index, see [llms.txt](https://docs.d5render.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.d5render.com/d5-account-and-purchase/how-to-get-technical-support.md).

# How to get technical support?

Key words: D5 Account& Purchase | Technical Support

## Entrance

* D5 Launcher - Help - Get Support

<figure><img src="https://3611830798-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MjbN1iGmN_HBnj_fyU9%2Fuploads%2F9XNOysDutfPfO64NFdq6%2Fimage.png?alt=media&amp;token=f24ea94d-8e3e-4f4c-bffd-59c983432e94" alt="" width="488"><figcaption></figcaption></figure>

* D5 Render Main page - Help - Get Support

<figure><img src="https://3611830798-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MjbN1iGmN_HBnj_fyU9%2Fuploads%2Fk1VBknHqyV47Oau3VCWa%2Fimage.png?alt=media&amp;token=092d3b12-dc86-4b0b-99a6-cf8e9297e827" alt="" width="395"><figcaption></figcaption></figure>

* D5 Render - Account panel - Get Support

<figure><img src="https://3611830798-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MjbN1iGmN_HBnj_fyU9%2Fuploads%2FXRfSRLgrhwne4ILL1kwF%2Fimage.png?alt=media&amp;token=6b6dc6b4-f12a-446f-a95a-18f35919c0de" alt="" width="563"><figcaption></figcaption></figure>

* D5 Render - My Space - Get Support

<figure><img src="https://3611830798-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MjbN1iGmN_HBnj_fyU9%2Fuploads%2Fwv7ckWUM6yztxLwSCwkR%2Fimage.png?alt=media&amp;token=c3e73611-8f16-4f7e-9576-028d035c2cc7" alt=""><figcaption></figcaption></figure>

## Support Channels & Tiering

<table><thead><tr><th width="192">User Tier</th><th width="186">Initial Support</th><th>Escalation Support</th></tr></thead><tbody><tr><td>Community/Edu</td><td>24/7 AI Support</td><td>Self-service</td></tr><tr><td>Pro</td><td>24/7 AI Support</td><td>Human Agent Support (Ticket)</td></tr><tr><td>Team</td><td>24/7 AI Support</td><td>Human Agent Support (Ticket)</td></tr><tr><td>Team - Standard</td><td>24/7 AI Support</td><td>Human Agent Support (Ticket)</td></tr><tr><td>Team - Silver</td><td>24/7 AI Support</td><td>Human Agent Support (Ticket)</td></tr><tr><td>Team - Gold</td><td>24/7 AI Support</td><td>Priority Human Agent<br>(Live Chat or Ticket)</td></tr></tbody></table>

{% hint style="info" %}
Standard, Silver, and Gold refer to add-on service packages for the Team plan.
{% endhint %}

## Contact us

Marketing: <contact@d5techs.com>

Dealer Inquiry: <sales@d5techs.com>

Social Media: [Facebook](https://www.facebook.com/groups/D5RenderCommunity), [Forum](https://forum.d5render.com/c/get-help/36), [Discord](https://discord.gg/9GQmjzE7ys).