# How to use Support Tool?

D5 Support Tool, which can check the network conditions, hardware, software conflicts, and also collect logs and make it easier for troubleshooting.

#### Ways to Enter D5 Support Tool and Collect Log Files

1. Click "Help"-"Collect Log Files" in **D5 Launcher** and then click "**Collect Logs**"

<figure><img src="/files/2qn5H8tbROeeSKnuQIBB" alt=""><figcaption><p>Support Tool</p></figcaption></figure>

2. Click “Help” in the menu bar, then “System info” and “**Collect Log Files**”.

<figure><img src="/files/xXcpYjVwyuh2QNN1oEmT" alt="" width="563"><figcaption><p>Support Tool</p></figcaption></figure>

3. Open the D5 Render installation path, Double click the “**Support Tool**”.

<figure><img src="/files/JkzinQPudLnwvWM37ROK" alt="" width="563"><figcaption><p>Support Tool</p></figcaption></figure>

After entering D5 Support Tool, “**Check All and Zip At Once**”, then send the exported log file (which is called **zziplog** in D5 folder) to D5 Support team.

<figure><img src="/files/aF4sahg26yHnptuy2ARe" alt=""><figcaption><p>Support Tool</p></figcaption></figure>

<figure><img src="/files/TExCeqDF3tR1emFkuFrt" alt=""><figcaption><p>zziplog</p></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.d5render.com/user-guide/hardware/how-to-use-support-tool.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.