Why prompt 'The program cannot be launched because of DLL errors...' or 'Program Startup Failed'?

Solution 1： Confirm the CPU model and BIOS version of the current device

Based on recent user reports, when using Intel Core i9-13900K/KF/KS and i9-14900K/KF/KS processors to run D5 and other DX12 software, due to environmental problems, the devices may prompt ‘The program cannot be launched because of DLL errors in the system’ or ‘Program Startup Failed’ pop-up messages.

It is recommended to update the BIOS to the latest version (released in April) or disable CPU overclocking, RAM XMP profile and Intel Turbo Boost/restore them to the default values.

Solution 2：Specific models of laptops

Based on recent user feedback, when running D5 on HP Omen and HP Victus laptops, there is a tendency for the integrated graphics to be called instead of the dedicated graphics card (D5 only supports reading from the dedicated graphics card), which can lead to abnormal usage of D5.

Solution: [First choice] (Control Center of HP Laptops) - Select 'Discrete' GPU mode in 'OMEN Gaming Hub-Graphics Switcher'.

If [ First Choice ] does not work, please select 'NVIDIA GPU only' in NVIDIA Control Panel - 3D Settings - Manage Display Mode. If there is no such option, try disabling the integrated graphics card.

Solution 3： Try a clean installation of the graphics card driver and change a path to install D5 Render

• Update the driver through NV’s official software GeForce Experience, or download and install the driver by manually selecting the appropriate graphics card from NVIDIA’s official website

• Update the driver at AMD’s official website AMD Drivers and Support

• Update the driver at Intel’s official website Intel® Driver & Support Assistant

Manually search for drivers:

1. According to your specific hardware configuration, please select the appropriate graphics card driver. You can find multiple versions of the graphics card driver on the official NV website, allowing you to download the corresponding version.

2. Double-click the downloaded driver to install it.

3. Retain the default directory, click ok, and wait until the decompression is complete.

4. Select Install "NVIDIA Graphics Driver ", click “Agree and continue”.

5. Select ‘‘Custom’’, click ‘‘Next’’.

6. Click ‘‘Perform Clean Installation’’, click Next.

7. After the installation is complete, restart the PC.

Solution 4：Try to fix the issue by DXR Repairment tool

Download link Original proposal jumps: Use the System File Checker tool to repair missing or corrupted system files

Instructions:

1. Type “cmd” in the Windows search bar, right-click, and select “Run as administrator” to open the Command Prompt window.

2. Type the following command and press Enter (this operation may take a few minutes to complete): DISM.exe /Online /Cleanup-image /Restorehealth

3. Type the following command and press Enter: sfc /scannow Note: Do not close this Command Prompt window until the verification is 100% complete.

4. Once the sfc /scannow process is complete, the scan results will be displayed.

Note: Do not close this command prompt window until the verification is 100% complete.