Why are the assets not displayed in the assets library?

  1. Disconnection of the network link

The loading and displaying of the online assets library depends on the network connection, if there is no available network, the library will not be loaded.

It is recommended to check: 1. whether the VPN is turned on 2. whether the firewall is set up

How to verify if the VPN or proxy is turned on/DNS is normal?

  • Windows settings - Network&Internet - VPN/Proxy

  • Windows Settings - Network&Internet - Ethernet - Network - IP Settings

  1. Keywords searched for in the assets library are not cleared up.

Clear the keywords in the search box of the assets library

For example, under the category of "Ceramics" in the assets library, there is no "Wood", so the assets library is empty.

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